Privacy Policy

At Banq Banq ("Company", "we", "us") we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit our website, create an account or place an order, how we use and share it, and the choices and rights you have. By using our site you accept the practices described here.

Who We Are

Your personal information is collected and processed by Banq Banq, a company based in the United States. Address: New York, NY, USA Email: support@banqbanq.com Phone: +1 (212) 555-0184

Information We Collect

• Identity & contact information: full name, email address, phone number. • Delivery & billing information: address, city/state, ZIP or postal code, country. • Order & transaction information: order history, cart contents, invoice records. • Payment-related technical data: transaction reference and approval status. We never see or store your card number; payments are processed by PCI-DSS compliant payment providers protected by 256-bit SSL and 3D Secure. • Technical data: IP address, browser and device information, cookie identifiers and site-usage statistics.

How We Use Your Information

We use your information to receive and fulfil orders, deliver products, process payments, issue invoices and receipts, handle returns and exchanges, provide customer support, manage your account, prevent fraud and keep our services secure, comply with legal obligations, and — where you have opted in — send marketing communications you can unsubscribe from at any time.

How We Share Information

We share your information only as necessary to run the service: with shipping carriers delivering your order, payment providers, accounting and invoicing services, hosting and infrastructure providers, and government authorities where required by law. All sharing is subject to confidentiality and data-security obligations. We do not sell your personal information, and we do not share it with third parties for their own marketing.

Cookies

Our site uses cookies for core functionality, session management, language/currency preferences and traffic analysis. See our Cookie Policy for details. You can manage or delete cookies in your browser settings; disabling some cookies may affect features such as the cart and checkout.

Data Retention

We keep your information for as long as needed for the purposes described above and for the record-keeping periods required by applicable law (for example, commercial and tax records); after that it is deleted or anonymised.

Security

We apply administrative and technical safeguards — including SSL encryption, access controls and secure infrastructure — to protect your information against unauthorised access, loss or alteration. No method of transmission over the internet is 100% secure, but we work to protect your data using industry-standard measures.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to object to certain processing, and to opt out of marketing at any time. California residents have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information — we do not sell personal information — and the right not to be discriminated against for exercising these rights. Visitors from the EU/UK may exercise their rights under the GDPR. To make a request, contact support@banqbanq.com; we will verify your identity and respond within the timeframes required by law.

Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact support@banqbanq.com and we will delete it.

Changes & Contact

We may update this policy from time to time; the current version is always posted on this page with its effective date. Questions? Contact us at support@banqbanq.com.